1. About Finolyn

Q: What is Finolyn?

A: Finolyn is an online clothing brand that sells Oversized T-shirt & Acid Wash Oversized T-shirt.

Q: Do you have a physical store?

A: No, we are an online-only store. You can shop directly on our website.

2. Ordering & Payments

Q: Do I need to create an account to place an order?

A: Yes, you must create an account to complete a purchase.

Q: What payment methods do you accept?

A: We accept Razorpay for secure payments.

Q: Can I modify or cancel my order after placing it?

A: You can cancel your order within 24 hours of placing it. However, modifications are not allowed.

3. Shipping & Delivery

Q: Where do you ship?

A: We currently ship only within India.

Q: How long does delivery take?

A: Standard delivery takes 7-10 days.

Q: Do you offer express shipping?

A: Yes, we provide express shipping for faster delivery.

Q: Which shipping providers do you use?

A: We ship via Blue Dart and Delhivery.

Q: Will I receive a tracking number for my order?

A: Yes! Once your order is shipped, you will receive a tracking number via email.

4. Returns & Refunds

Q: What is your return policy?

A: We accept returns within 7 days of delivery. The item must be unused, unwashed, with tags, and in original packaging.

Q: Who pays for return shipping?

A: Finolyn covers the return shipping cost.

Q: How do I request a return?

A: Submit a return request through our website form.

Q: What are my refund options?

A: We provide a full refund to the original payment method.

Q: How long does it take to process refunds?

A: Refunds are processed within 5-7 business days after approval.

5. Customer Support

Q: How can I contact Finolyn for support?

A: You can reach us via:
📧 Email: finolyn5@gmail.com

Q: What are your customer support hours?

A: Monday to Saturday, 10 AM – 6 PM.